kittenjane
27-09-2008, 02:20 AM
i thought that i should tell you all about the bad experience i had with pc world. I bought an advent laptop in st Helens, it is an advent 5303, and when i got back home, i found the power supply did not work, so my friend and I had to drive back to st. Helens.
So i got a laptop with its power supply working, but there is a bright pixel, it is green and very bright, never goes away, also shines when you were playing videos, since it is a new laptop, i thought that i will just exchange it, so i went back for an exchange.
a guy attended me, he tried to tap the pixel away, which I suppose is inappropriate because the laptop at that time is technically mine, and my permission should be asked before doing anything to it.
He then found that the pixel is irremovable, and issued me an exchange, and allowed me to test the laptop in store by myself, and I found one dead pixel on the screen, since I was in the store, and I thought that I might just exchange for a good screen here, rather than coming back home and regret. So i asked for an exchange, very unwillingly, he exchanged for me. So far, 3 laptops, they are all faulty, and the first one is even not usable as the power supply does not work!!!! THat is no excuse for this!! Maybe we were silly to drove from liverpool to st helens, but Pc world does not have their return policy specified on the back of the receipt, and i did not know this.
I myself got very tried of this, and even sworn that if the 4th one is still like this, i would just take the one I brought me within today to the store. The reason behind it is because I have set it up, and I certainly do not want to set up another faulty laptop.
So there came the 4th one and I would like to test it in the store, but now let's see what that guy is doing now, he is stopping me from examing the laptop in the store, what he said is ‘you can not test is here’, I said ‘ but i need to know if it works or not, can i test it here’, he said ‘you can test it at home, i am so busy, it is one year warranty, you could bring it back if you do not like?’, ‘aren’t there any other pc World store near to you’ I replied ‘this is the nearest to me, no store in Liverpool city center, you see’ ‘then i have to come back by bus for 20 mins’, actually it took me 20 mins to come by bus, it actually took me more than one hour in total!
He then said ‘don’t you have a car?’, I said, ‘I don’t, i came by bus’, because my friend was not with me
Then i went outside of the store, near the store gate, kneeled down on the floor, opened the box, and tried to switch the laptop, i wonder if other people would consider my behaviour to be strange. The laptop worked fine! BUt just think of the bad experience, to this guy his 5 mins on exchanging a laptop is more valuable than 2 hours driving from Liverpool to St. Helens or 1 hour of travelling between my flat to pc world garston!!!! I talked with their customer service on the phone, and i was told that I should be allowed to test my laptop in the store, I talked with one of their staff in store about this, and I did not get any positive feedback, that guy was just sort of listening and maybe thinking that i should piss off.
You know, they were really warm when you were trying to sell things, when they were selling me the laptop, they tried to sell all the services i do not need! something like £30 for installing your softwares and setting up your laptop, i helped so many people installed their softwares and set up their pcs and I never charge a penny! They also charge £7.99 per month for laptop maintaince, they also make it sound like you can't live without it! BUT if you take that plane and then in 1 year, you could have nearly bought an ipod nano, 3 years you could have bought a pc!
But when it comes to customer service, once the stuff is sold and is faulty and they treat you like rubbish,well, i am not so sure what other people were treated, I was treated certainly like a rubbish, also I think his reaction to me might be racially motivated as you see that I am an Asian.
I emailed their customer service but I just got an automatic reply, they said that they would respond in 5-7 working days. i thought that I should share this experience with you!
my advice of shopping hardwares:
1. if possible, buy in a store, I tried to use internet service, such as ebay, and i usually found that I couldn't have a real feeling about the item and I tend to make the wrong choice.
2. once you bought the item, in my case, the laptop, just open the box in the store and check if there is any problem. We should not care about what they think or if they think that we were picky. they say that if there is something wrong you can always come back. But in the case that something does go wrong, it is you who will have to go back, wasting your time and money, and if you are unlucky as me, ill-treated.
3. also testing the screen carefully, you can make several powerpoint slides filled with red, green, blue, black and white, or simply removing all the shortcuts on the desktop, hide the taskbar, and choose pure colours as background, this would make the stuck and dead pixels very apparent to your naked eye. Maybe the guy who dealt with me thought that is a small issue, but it is not small for you, it is you who are going to use the laptop and look at the screen everyday! I also found a software UDPixel - very useful in detecting dead/stuck pixels.
4. If you feel that you are ill-treated, DO NOT LET IT GO AWAY, we have customer protection acts and good return policys is because that we customers fight back when we are unfairly treated, is also a sign that companies do value their customer relationships. Post your experience online and share with the others, write to their customer service team and let them know about this! If no satisfactory results, just do not use them again!
So i got a laptop with its power supply working, but there is a bright pixel, it is green and very bright, never goes away, also shines when you were playing videos, since it is a new laptop, i thought that i will just exchange it, so i went back for an exchange.
a guy attended me, he tried to tap the pixel away, which I suppose is inappropriate because the laptop at that time is technically mine, and my permission should be asked before doing anything to it.
He then found that the pixel is irremovable, and issued me an exchange, and allowed me to test the laptop in store by myself, and I found one dead pixel on the screen, since I was in the store, and I thought that I might just exchange for a good screen here, rather than coming back home and regret. So i asked for an exchange, very unwillingly, he exchanged for me. So far, 3 laptops, they are all faulty, and the first one is even not usable as the power supply does not work!!!! THat is no excuse for this!! Maybe we were silly to drove from liverpool to st helens, but Pc world does not have their return policy specified on the back of the receipt, and i did not know this.
I myself got very tried of this, and even sworn that if the 4th one is still like this, i would just take the one I brought me within today to the store. The reason behind it is because I have set it up, and I certainly do not want to set up another faulty laptop.
So there came the 4th one and I would like to test it in the store, but now let's see what that guy is doing now, he is stopping me from examing the laptop in the store, what he said is ‘you can not test is here’, I said ‘ but i need to know if it works or not, can i test it here’, he said ‘you can test it at home, i am so busy, it is one year warranty, you could bring it back if you do not like?’, ‘aren’t there any other pc World store near to you’ I replied ‘this is the nearest to me, no store in Liverpool city center, you see’ ‘then i have to come back by bus for 20 mins’, actually it took me 20 mins to come by bus, it actually took me more than one hour in total!
He then said ‘don’t you have a car?’, I said, ‘I don’t, i came by bus’, because my friend was not with me
Then i went outside of the store, near the store gate, kneeled down on the floor, opened the box, and tried to switch the laptop, i wonder if other people would consider my behaviour to be strange. The laptop worked fine! BUt just think of the bad experience, to this guy his 5 mins on exchanging a laptop is more valuable than 2 hours driving from Liverpool to St. Helens or 1 hour of travelling between my flat to pc world garston!!!! I talked with their customer service on the phone, and i was told that I should be allowed to test my laptop in the store, I talked with one of their staff in store about this, and I did not get any positive feedback, that guy was just sort of listening and maybe thinking that i should piss off.
You know, they were really warm when you were trying to sell things, when they were selling me the laptop, they tried to sell all the services i do not need! something like £30 for installing your softwares and setting up your laptop, i helped so many people installed their softwares and set up their pcs and I never charge a penny! They also charge £7.99 per month for laptop maintaince, they also make it sound like you can't live without it! BUT if you take that plane and then in 1 year, you could have nearly bought an ipod nano, 3 years you could have bought a pc!
But when it comes to customer service, once the stuff is sold and is faulty and they treat you like rubbish,well, i am not so sure what other people were treated, I was treated certainly like a rubbish, also I think his reaction to me might be racially motivated as you see that I am an Asian.
I emailed their customer service but I just got an automatic reply, they said that they would respond in 5-7 working days. i thought that I should share this experience with you!
my advice of shopping hardwares:
1. if possible, buy in a store, I tried to use internet service, such as ebay, and i usually found that I couldn't have a real feeling about the item and I tend to make the wrong choice.
2. once you bought the item, in my case, the laptop, just open the box in the store and check if there is any problem. We should not care about what they think or if they think that we were picky. they say that if there is something wrong you can always come back. But in the case that something does go wrong, it is you who will have to go back, wasting your time and money, and if you are unlucky as me, ill-treated.
3. also testing the screen carefully, you can make several powerpoint slides filled with red, green, blue, black and white, or simply removing all the shortcuts on the desktop, hide the taskbar, and choose pure colours as background, this would make the stuck and dead pixels very apparent to your naked eye. Maybe the guy who dealt with me thought that is a small issue, but it is not small for you, it is you who are going to use the laptop and look at the screen everyday! I also found a software UDPixel - very useful in detecting dead/stuck pixels.
4. If you feel that you are ill-treated, DO NOT LET IT GO AWAY, we have customer protection acts and good return policys is because that we customers fight back when we are unfairly treated, is also a sign that companies do value their customer relationships. Post your experience online and share with the others, write to their customer service team and let them know about this! If no satisfactory results, just do not use them again!