Dell battery warranty - Computer Support Forum

tonkykong · #1 24-07-2009, 07:28 PM

Hello

In September 2007 I bought a Dell Inspiron 6400 laptop with the 2 year hardware warranty.

In September 2008 (10 days before the first 12 months was up) the battery failed and Dell supplied a replacement free of charge.

Just over 10 months later, the replacement is starting to fail and I get the " battery at end of usable life message again".

No problem I think, I'm still covered by the 2 year hardware warranty AND the replacement battery should still be under it's original 12 month guarantee.

WRONG ! - Dell's tech support first tried to tell me that replacement batteries have no warranty at all, but after I kicked off with customer services, the story is now that replacement batteries have a 3 month warranty.

So - in summary. If I buy a replacement battery it comes with a 12 month guarantee, but if Dell supply that replacement battery under warranty, it only comes with a secret 3 month warranty that they don't tell you about.

Obviously I think I'm being stiffed - is this really Dell's policy ?

If I can't get Dell to pony up a free replacement, could someone recommend a company that supplies safe and reliable battery packs because Dell can get stuffed if they think I'm paying £125 for a replacement battery.

RecT · #2 26-07-2009, 10:18 PM

Post Moved

RecT · #3 26-07-2009, 10:22 PM

That is fairly standard - in fact I'm surprised that they replaced the battery at all.

The battery packs that you buy elsewhere will pretty much be the same that dell use, they just won't have dell branding.

If you want to compare prices, the best thing to do is simply to type 'laptop battery' into google and buy one for your computer from one of the top links.